Returns & Exchanges
All purchases are covered for a period of 12 months for any material defects. This does not cover general wear and tear caused whilst in use. This warranty is provided free of charge with any purchase. You should inspect your order carefully to ensure it is correct and free from defects or damage.
Should you find a defect or damage, please follow the instructions in the returns/Exchanges form at the top of this page.
Upon inspection of damaged or faulty goods we will offer to;
a) repair or make good the damage or defect,
b) replace the goods or
c) refund the price paid, at your option.
We offer a no quibble returns policy and have designed this policy to give you complete peace of mind. However, there are certain terms that you should be aware of before sending goods back to us.
Refunds for damaged and defective goods returned to us will be made via cheque or onto your credit/debit card, including any postal charges you have incurred to return the item back to us
We unfortunately, cannot accept returns made after 30 days. Unless you have previously agreed a returns extension (such as if you are away for an extended period). Note: Orders returned after 30 days may be returned to you at cost.
This does not affect your statutory rights.